FAQs
Emergency Department
Yes, visitors are allowed at the discretion of the clinicians.
Emergency department patients are seen by physicians with training or experience in the specialty
of emergency medicine. We obtain consultations as needed, based on our assessment of your problems.
The emergency department is always available to patients who feel that they have a problem that
cannot wait for an appointment with their primary care physician.
Emergency Department wait times depend on a variety of factors, including the severity of the medical condition, and the number of patients currently in the Emergency Department. In order to provide appropriate prompt care, patients are seen in order of severity of their condition.
We are always trying to improve our care, and we welcome your feedback! Please let a member of
your healthcare team know if you have comments or questions about your Emergency Department
visit.
Our Emergency Department aims to provide the best and fastest care for every patient who comes through the door. Some patients may have abnormal vital signs or medical conditions that put them
at higher risk than others, so sometimes patients will be evaluated “out of order” in order to maximize
safety for every patient. This is the triage process, and we continually re-evaluate our patients to
make sure that the sickest people receive prompt care. Please be sure to tell a member of your team
if you are feeling worse at any time.
Sometimes your condition may require additional care in the hospital and you will be admitted or observed in the hospital. At that point your care may continue with a different healthcare team.
Once the decision has been made, your healthcare team will talk to you about where in the hospital you will go and what to expect. Sometimes there may be a very long wait for a bed to become available. In that case, your care will continue in the Emergency Department until your bed is ready. Depending on why you need to stay and which team will take care of you in the hospital, they may come to meet you while you are still in the Emergency Department and start taking care of you at that time.
Depending on your condition and care plan, your team may speak with you about alternative
pathways that may be more convenient for you, including our Home Healthcare Program or transfer to an appropriate facility for further medical care.
Remember that there is always a health care team responsible for your care. If you are ever unsure who that is, just ask.
International Patients
Yes, we do provide translator/interpreter services.
Yes, it is possible.
Yes, we provide a complimentary pick and drop service from the airport to the Hospital.
We will assist in booking hotel accommodation depending upon patient choice.
One of our team members will personally meet and escort the patient to the hospital from the airport.
Our international patient coordinator would be personally assisting them to the respective departments. Translation services are provided if required.
- Anesthesiology
- Cardiac Sciences
- Clinical Pathology
- Dermatology & Cosmetology
- Dietetics & Clinical Nutrition
- Emergency Medicine
- ENT
- Gastroenterology
- General Surgery
- Internal Medicine
- Nephrology
- Neurology
- Neurosurgery
- Obstetrics & Gynecology
- Ophthalmology
- Dental, Oral & Maxillofacial Surgery
- Orthopedics
- Pediatrics & Neonatology
- Physiotherapy & Rehabilitation
- Plastic Surgery
- Pulmonology & Respiratory Medicine
- Radiology
- Urology
- Airport pickup and drop
- VISA/FRRO assistance
- Language interpreters
- Foreign Exchange conversion at the hospital
- Fax, photocopy, and courier services
- Laundry services
- In-room color television, cable connection, DVD player
- Complimentary Wi-Fi in most of our hospitals
- Complimentary stay in your room for one attendant (while you are being operated on, we
will provide alternative accommodation for your attendant) - Special arrangements to meet specific religious or dietary needs
- Daily updates for your referring doctors and family
Certainly. Once you confirm your visit to our facility for medical treatment, we will send a visa
requisition letter to the Indian Embassy in your country. A copy of the letter will be marked to you.
We have standard, deluxe, and premium inpatient rooms available.
You can email us and we will provide you with the doctor’s email address and clinic phone number.
At each hospital, we have a specialized staff of international patient coordinators that will assist the
patient from their arrival until the conclusion of their treatment journey.
Yes, our international patient team will advise on the tentative cost of the treatment and the length of
stay at the hospital.
General FAQs
Once the patient is screened in OPD by the consultant and admission is advised, a Request for
Admission is generated by the doctor/coordinator, wherein necessary details of the patient are
entered.
The patient is directed to the Admission Desk on Ground Floor, where the Patient Care
Executive coordinates the financial counselling, arranges a bed and completes the admission
formalities.
In case of patients with insurance, the TPA Insurance Form is filled and completed by the
doctor’s coordinator and handed over at the Admission Desk, which further contacts the
respective insurance company to ensure if cashless admission can be processes as per the
respective insurance policy.
Following is the list of documents that must be carried for admission:
- Request for Admission Form duly filled in and signed by the Medeor doctor
- Patient’s ID proof and an address proof is mandatory (Voter’s Card/Driving
License/Passport/Adhaar Card) - Record of treatment prior to this hospitalization
- Doctor’s prescription/discharge summary of previous admission, if any
- Treatment record related to current hospitalization
- OPD prescription
- Investigation reports related to relevant treatment
- For Corporate patients, Employee Card and an ID proof
Pre-authorization form, along with the above-mentioned papers should be submitted at the
Admission/ Insurance Desk within 24 hours of admission.
The admission process takes approximately 20-25 minutes, once the bed is available.
Our team tries its best to admit the patient as early as possible. In case the desired bed is not
available, the patient is offered the next best available room/ bed.
The hospital accepts cash, all debit/credit cards & online transfer.
We have financial counsellors who help with the estimation of cost of your treatment, once the
consultation with the doctor has been completed.
For more details, call us at +91 11 4122 2222, or e-mail us at info@medeor.in
Patient discharge time is 11:00 AM.
For further information on billing policy, interim bill and financial clearance, please contact
financial counsellor on Ground Floor.
Please note that the discharge process takes 3-4 hours from the time the doctor gives the
discharge orders. As soon as the bill is ready, the patient is informed. Final bill should be
immediately collected from the cash counter located at the following place in order to clear all
the dues at the IPD Billing Counter on the Ground floor.
There may be delay in case a final authorization is required from the (TPA) or insurance. During
this time, whatever additional charges that get added to the final bill will have to be borne by the
patient.
In case of any emergency, call +91 11 4122 2222 to avail the Ambulance service.
We have the following categories of wards and rooms available:
- Single Deluxe room
- Single room
- Double-sharing room
- Economy room
- Suite room
You may reschedule your appointment at any of our facilities by calling +91 11 4122 2222.
To make an appointment, call +91 11 4122 2222 or Book an Appointment online.
The visiting hours are between 5:00 PM and 7:00 PM in summers and between 4:00 PM to 6:00
PM in winters for patients admitted in our in-patient wards. Please note that only one visitor at a
time is allowed. During visiting hours only two attendants are allowed. For ICU, the visiting
hours are between 11:30 AM to 12:00 PM in morning and 4:30 PM to 5:00 PM in evening.
Careers
We provide an excellent working environment to help you reach your full potential and development
opportunities, including attending industry events to increase your skillset.
Our careers page lists available positions; you can apply by completing the form and submitting your
CV.
After submitting the form successfully, you will receive an email to confirm the receipt of your
application.
Yes, you may apply; we will check your resume and consider if a suitable position becomes
available.