Yes, visitors are allowed at the discretion of the clinicians.
Emergency department patients are seen by physicians with training or experience in the specialty
of emergency medicine. We obtain consultations as needed, based on our assessment of your problems.
The emergency department is always available to patients who feel that they have a problem that
cannot wait for an appointment with their primary care physician.
Emergency Department wait times depend on a variety of factors, including the severity of the medical condition, and the number of patients currently in the Emergency Department. In order to provide appropriate prompt care, patients are seen in order of severity of their condition.
We are always trying to improve our care, and we welcome your feedback! Please let a member of
your healthcare team know if you have comments or questions about your Emergency Department
Our Emergency Department aims to provide the best and fastest care for every patient who comes through the door. Some patients may have abnormal vital signs or medical conditions that put them
at higher risk than others, so sometimes patients will be evaluated “out of order” in order to maximize
safety for every patient. This is the triage process, and we continually re-evaluate our patients to
make sure that the sickest people receive prompt care. Please be sure to tell a member of your team
if you are feeling worse at any time.
Sometimes your condition may require additional care in the hospital and you will be admitted or observed in the hospital. At that point your care may continue with a different healthcare team.
Once the decision has been made, your healthcare team will talk to you about where in the hospital you will go and what to expect. Sometimes there may be a very long wait for a bed to become available. In that case, your care will continue in the Emergency Department until your bed is ready. Depending on why you need to stay and which team will take care of you in the hospital, they may come to meet you while you are still in the Emergency Department and start taking care of you at that time.
Depending on your condition and care plan, your team may speak with you about alternative
pathways that may be more convenient for you, including our Home Healthcare Program or transfer to an appropriate facility for further medical care.
Remember that there is always a health care team responsible for your care. If you are ever unsure who that is, just ask.
Yes, we do provide translator/interpreter services.
Yes, it is possible.
Yes, we provide a complimentary pick and drop service from the airport to the Hospital.
We will assist in booking hotel accommodation depending upon patient choice.
One of our team members will personally meet and escort the patient to the hospital from the airport.
Our international patient coordinator would be personally assisting them to the respective departments. Translation services are provided if required.
Certainly. Once you confirm your visit to our facility for medical treatment, we will send a visa
requisition letter to the Indian Embassy in your country. A copy of the letter will be marked to you.
We have standard, deluxe, and premium inpatient rooms available.
You can email us and we will provide you with the doctor’s email address and clinic phone number.
At each hospital, we have a specialized staff of international patient coordinators that will assist the
patient from their arrival until the conclusion of their treatment journey.
Yes, our international patient team will advise on the tentative cost of the treatment and the length of
stay at the hospital.
Once the patient is screened in OPD by the consultant and admission is advised, a Request for
Admission is generated by the doctor/coordinator, wherein necessary details of the patient are
The patient is directed to the Admission Desk on Ground Floor, where the Patient Care
Executive coordinates the financial counselling, arranges a bed and completes the admission
In case of patients with insurance, the TPA Insurance Form is filled and completed by the
doctor’s coordinator and handed over at the Admission Desk, which further contacts the
respective insurance company to ensure if cashless admission can be processes as per the
respective insurance policy.
Following is the list of documents that must be carried for admission:
The admission process takes approximately 20-25 minutes, once the bed is available.
Our team tries its best to admit the patient as early as possible. In case the desired bed is not
available, the patient is offered the next best available room/ bed.
The hospital accepts cash, all debit/credit cards & online transfer.
We have financial counsellors who help with the estimation of cost of your treatment, once the
consultation with the doctor has been completed.
For more details, call us at +91 11 4122 2222, or e-mail us at email@example.com
Patient discharge time is 11:00 AM.
For further information on billing policy, interim bill and financial clearance, please contact
financial counsellor on Ground Floor.
Please note that the discharge process takes 3-4 hours from the time the doctor gives the
discharge orders. As soon as the bill is ready, the patient is informed. Final bill should be
immediately collected from the cash counter located at the following place in order to clear all
the dues at the IPD Billing Counter on the Ground floor.
There may be delay in case a final authorization is required from the (TPA) or insurance. During
this time, whatever additional charges that get added to the final bill will have to be borne by the
In case of any emergency, call +91 11 4122 2222 to avail the Ambulance service.
We have the following categories of wards and rooms available:
You may reschedule your appointment at any of our facilities by calling +91 11 4122 2222.
To make an appointment, call +91 11 4122 2222 or Book an Appointment online.
The visiting hours are between 5:00 PM and 7:00 PM in summers and between 4:00 PM to 6:00
PM in winters for patients admitted in our in-patient wards. Please note that only one visitor at a
time is allowed. During visiting hours only two attendants are allowed. For ICU, the visiting
hours are between 11:30 AM to 12:00 PM in morning and 4:30 PM to 5:00 PM in evening.
We provide an excellent working environment to help you reach your full potential and development
opportunities, including attending industry events to increase your skillset.
Our careers page lists available positions; you can apply by completing the form and submitting your
After submitting the form successfully, you will receive an email to confirm the receipt of your
Yes, you may apply; we will check your resume and consider if a suitable position becomes